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Providing an outstanding customer support

Our objective is to provide a whole customer satisfaction and to meet their requirements in the best way possible. It is our priority to take care of our customers. We pride ourselves on developing and maintaining strong customer relationships.

Annealsys support

How we assist you to
reach your objectives.

annealsys employee working

Training

Our engineers provide training for the utilization and first level maintenance on our systems at customer’s site during commissioning. We can also provide additional training upon request at Annealsys facilities in Montpellier, France or directly at your facilities. Trainings are recommended when new users have to perform processes with our machines in order to safely use their system and get expected results within the shortest time.

employee working

Repair and Maintenance

Through our global network of representatives and experienced field engineers, we are able to provide comprehensive local support to all our customers, ensuring rapid on-site intervention whenever required. For organizations seeking priority assistance, we offer tailored maintenance contracts designed to guarantee prompt service and minimize downtime. This commitment reflects our dedication to maintaining the highest standards of reliability and customer satisfaction.

spare parts from annealsys

Spare parts & Upgrades

A large stock of spare parts is available at our warehouse including sensitive parts as quartz windows, susceptors, O-rings, lamps, thermocouples…). It allows us to ensure a quick worldwide delivery to put back your system back on.
We offer an upgrade kit for Annealsys and Jipelec furnaces, bringing them up to the latest standards in temperature control and software, just like our newest systems. This eco-friendly solution extends the life of your equipment by replacing obsolete components and reducing waste.
Upgrades can also include options such as a turbo pump, extra pyrometer, or additional gas line.

Do you have a question or a project ?

For any further information, do not hesitate to contact us to find out more about our products and services.