Support

Customer support

One goal : Providing an outstanding customer support

“Our objective is to provide a whole customer satisfaction and to meet their requirements in the best way possible. It is our priority to take care of our customers. We pride ourselves on developing and continuing lasting customer and client relationships.”

Our team of engineers in association with our local representatives provide outstanding customer support for any hardware, software and system utilization.
The control software has powerful diagnostic capabilities. The actual state of all objects is reported to the supervisory program. The status of the communication lines can be viewed. Our software can generate automatic diagnostic report for remote and efficient customer support.
Efficient diagnostic functions lead to shorten recovery time and improve the up-time.

Process support

We provide process assistance to our customer to optimize the process conditions with their Annealsys RTP and DLI systems. Our services include optimization of temperature control parameters, advises on process conditions, recommendation on selection and vaporization conditions of precursors chemistry for DLI-CVD / DLI-ALD processes.

Training

We provide training for the utilization and first level maintenance of our machine when our engineers go to the customer site for the start-up of the machine.
We can provide additional training upon request at Annealsys laboratory in Montpellier France or at customer’s site. Training is recommended when new users have to perform processes with our machines in order to safely use the system and get expected results within the shortest time.

Maintenance

With our worldwide representatives and their trained field engineers we can provide local support to all our customers and rapidly intervene at the customer’s site at a short schedule upon request.
Maintenance contract is available for customers who need priority support.

Spare parts

A large stock of spare parts is available at our premises in Montpellier including the sensitive parts of the furnace (quartz ware, susceptors, electronic boards, O-rings, lamps, thermocouples…). So we can ensure a quick delivery throughout the world.

Upgrades and Refurbishing

Annealsys systems can be upgraded with additional hardware and new software versions.
Upon request we can support and refurbish some RTP furnaces from other brands.
Feel free to contact us at support@annealsys.com